FloStorWhatever it Takes
Service you can depend on when every minute counts. For four decades, FloStor has delivered unwavering support through our 24/7 emergency response team, ensuring your critical material handling systems return to operation with minimal downtime. Our proven track record of rapid diagnosis, skilled intervention, and comprehensive solutions has made us the trusted partner for industry leaders who can't afford to wait.
We understand the implications of an automated system that's performing at less than 100 percent. We also understand that you can't predict when a system failure may occur -- our customers operate at all times of the day and all days of the week.
Because the need for service and support extends beyond 9 to 5, we're staffed 24 hours a day, 7 days a week. We make it easy for you to get the information you need to keep your system running smoothly.
Emergency Response
FloStor systems are robustly engineered for trouble-free operation in harsh and demanding industrial conditions. However, when emergencies arise, our specialized mechanical, electrical, and software specialists are available 24/7 to address your needs.
Rapid Response
Our emergency repairs team provides immediate attention to critical system failures to minimize downtime and restore operations quickly.
Diagnostic Expertise
Our specialists quickly identify issues across mechanical, electrical, and software systems to implement targeted solutions.
Critical Parts Access
Immediate access to critical replacement parts ensures repairs can be completed with minimal delay, even during off-hours.
How Our 24/7 Support Works
Contact Emergency Line
Call our dedicated emergency service line that's monitored 24 hours a day, 7 days a week by our expert support staff.
Rapid Assessment
Our team quickly accesses your system information from our database and performs an initial assessment of the situation.
Specialist Deployment
The appropriate specialist - mechanical, electrical, or software - is immediately deployed to address your specific emergency.
On-Site Resolution
Our technician arrives with the necessary tools and parts to diagnose and resolve your emergency on the first visit whenever possible.
Follow-Up Support
After emergency resolution, we provide recommendations to prevent similar issues and update your system profile in our service database.
People are the Key
Our people are the key to the excellent service we offer. Our expert Customer Service staff has the best training and experience in the industry. Along with a strong general knowledge of automated materials handling systems, each staff member specializes in a particular area of expertise.
This means that our service personnel will understand the intricacies of a particular problem, yet can also provide a solution that fits into the "big picture" scope of your operation.
Database-driven Results
Our customer service database helps us provide highly responsive, even proactive, attention to your system. We keep all the information that we need about your system in a state-of-the-art customer service database. This database contains everything our technicians need to know to provide you with the highest level of service.
Using the database, we can access and evaluate your system's complete service history and makeup. Our ability to track trends in service may uncover problem areas that may have gone unnoticed. This holds true whether you have a FloStor automated system or any other manufacturer's system. The result is savings in both time and money.
Beyond Emergency Response
Preventive Maintenance Programs
While our 24/7 emergency service is always available, we recommend our Preventive Maintenance Program to ensure continued operations and reduce the likelihood of emergency situations.
Scheduled maintenance is performed by our specialized staff, helping to identify and address potential issues before they lead to system failures or unplanned downtime.
- Regular system inspections and performance evaluations
- Scheduled component replacement before failure occurs
- System optimization for peak efficiency
- Detailed documentation and reporting
- Reduced emergency service needs and overall maintenance costs
Our Service Promise
If your system was installed by a supplier no longer in business, or you'd just like to have your needs fulfilled by a quality professional service organization, we can help. All the support you need for your automated material handling system can be provided by FloStor.
FloStor Customer Service is your single point of contact for all of your installed system needs. We're here to help you optimize your system's performance, for the life of the system. Parts, service, system enhancements, training, and warranty issues can all be handled through our Customer Service.